How do I return an item?

Return Policy Our highest priority is to ensure that your privacy is respected, that your transaction is secure, and that any data you provide to us is protected. 30 Day, Money-Back Guarantee! 

We truly believe that our High Cascade products are the best emu oil products on the market. We're so sure that you'll be satisfied with your purchase that we offer a 100% money-back guarantee on all our products! Returns Policy If you are not fully satisfied with your purchase, first notify our Returns Department so your request can be processed. Package the unused portion of the product and return it to our Returns Department. 

Credit will be issued on returned products after receipt by our personnel. Please allow one to two weeks for processing. Shipping charges cannot be refunded and are the responsibility of the buyer unless an error was made by High Cascade. Absolutely no returns will be accepted after 30 days.  

In the event of damaged items, please save all packaging materials and report damage immediately to the carrier. All shipping damage claims must be filed directly with the carrier and our company notified. High Cascade Emus reserves the right to change, modify, add, or remove portions of this statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this statement will mean that you accept those changes.